Refund and Returns Policy

Effective Date: October 25, 2025
Company: Qofil LLC
EIN: 92-3313691
Address: 3671 South Highway 99, Stockton, CA 95215, CA
Phone: +1 (209) 271-1647
Email: help@qofil-llc.shop
Website: https://qofil-llc.shop

1. Overview

At Qofil-LLC.shop, we stand behind the quality of our products and want you to be completely satisfied with your purchase.
If you are not fully happy with your order, we offer an easy and fair refund and return process in accordance with the policy below.

2. Return Eligibility

You may return eligible items within 30 days of receiving your order if:

• The item is unused, undamaged, and in its original packaging.
• All accessories, manuals, and labels are included.
• You have proof of purchase (order number or receipt).

Items that show signs of use, damage, or modification are not eligible for return.

3. Non-Returnable Items

The following items cannot be returned:

• Custom or special-order tools and parts
• Downloadable digital products or software
• Clearance, sale, or final-discount items
• Products damaged due to misuse or improper installation

4. How to Start a Return

To initiate a return, please contact our support team at help@qofil-llc.shop.
Provide:

• Your order number
• The item(s) you wish to return
• Photos or a brief description of the issue (if applicable)

Once approved, we will send you return instructions and, when applicable, a return shipping label.

5. Refund Process

After receiving and inspecting your return:

• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error or a defective product.

You’ll receive a confirmation email once your refund is processed.

6. Exchanges

If you received a defective or incorrect product, contact us within 7 days of delivery.
We’ll arrange an exchange or replacement at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank or credit-card statement.
2. Contact your payment provider, as processing times vary.
3. If still unresolved, email help@qofil-llc.shop, and we’ll assist promptly.

8. Shipping Costs

Customers are responsible for return shipping unless:

• The item was defective or incorrect.
• The return was authorized as part of an exchange.

We recommend using a trackable shipping method for returns.

9. Contact Us

For any refund or return inquiries, please contact us:

📧 Email: help@qofil-llc.shop
📞 Phone: +1 (209) 271-1647
📍 Address: 3671 South Highway 99, Stockton, CA 95215, CA
🆔 EIN: 92-3313691

Qofil-LLC.shop — Built for Quality. Backed by Trust.